https://www.usatoday.com/story/travel/flights/todayinthesky/2017/04/12/united-refund-fares-all-flight-3411-passengers/100384450/

"This will never happen again," Munoz said during the Wednesday interview with the morning show. "We are not going to put a law enforcement official onto a plane to take them off … to remove a booked, paid, seated passenger; we can’t do that."

早幹嘛去了？