以披薩店為例：（ZT）                                                                                           
a phone call ~~ ringing:                                                                                   
  客服：「東東披薩店您好！請問有什麼需要我為您服務？」 

                                                                           
顧客：「妳好，我想要………」

                                                                                
客服：「先生，請把您的AIC會員卡號碼告訴我。」 

                                                           
顧客：「喔！請等等，12345678。」

                                                                         
客服：「陳先生您好，您是住在泉州街一號二樓，您家電話是23939889，

                                         
         您的公司電話是23113731，您的行動電話是0939956956，

                                               
          請問您現在是用哪一個電話呢？」 

                                                                 
顧客：「我家，為什麼妳知道我所有的電話號碼？」   

                                                                                
客服：「陳先生，因為我們有連線到『AICCRM系統』。」 

                                                      
顧客：「我想要一個海鮮披薩……」 

                                                                                                 
客服：「陳先生，海鮮披薩不適合您。」  

                                                                                         
顧客：「為什麼？」  

                                                                                                              
客服：「根據您的醫療紀錄，您有高血壓和膽固醇偏高。」   

                                                                        
顧客：「那……妳們有什麼可以推薦的？」  

                                                                                          
客服：「您可以試試我們的低脂健康披薩。」  

                                                                                       
顧客：「妳怎麼知道我會喜歡吃這種的？」                                                                     
客服：「喔！您上星期一在中央圖書館借了一本《低脂健康食譜》。」

                                                                   
顧客：「哎呀！好……我要一個家庭號特大披薩，要多少錢？」

                                                                          
客服：「嗯，這個足夠您一家十口吃，六百九十九元。」  

                                                                            
顧客：「可以刷卡嗎？」                                                                                                      
客服：「陳先生，對不起，請您付現，因為您的信用卡已經刷爆了，     

                                        
         您現在還欠銀行十萬四千八百零七元，而且還不包括房貸利息。」

                                         顧客：「喔！那我先去附近的提款機領錢。」  

                                                                                     
客服：「陳先生，根據您的記錄，您已經超過今日提款機提款限額。」   

                                                               
顧客：「算了！妳們直接把披薩送來吧，我這裡有現金。妳們多久會送到？」   

                                                        
客服：「大約三十分鐘，如果您不想等，可以自己騎車來。」 

                                                                       
顧客：「什麼？！」 

                                                                                       客服：「根據『AICCRM系統』記錄，您有一輛摩托車，車號是GY-7878。」

                                                               
顧客：「……＃@$%^&$%^&※！」 

                                                                               客服：「陳先生，請您說話小心一點。 

                                                                      
          您在八十九年四月一日用髒話侮辱警察，被判了十日拘役。」

                                            顧客：「………………」

                                                                                          客服：「請問還需要什麼嗎 ?」 

                                                                             顧客：「沒有了，是不是有送三罐可樂？」

                                                                                         
客服：「是的！不過根據『AICCRM系統』記錄，您有糖尿病…………」