以披萨店为例：（ZT）                                                                                           
a phone call ~~ ringing:                                                                                   
  客服：「东东披萨店您好！请问有什么需要我为您服务？」 

                                                                           
顾客：「妳好，我想要………」

                                                                                
客服：「先生，请把您的AIC会员卡号码告诉我。」 

                                                           
顾客：「喔！请等等，12345678。」

                                                                         
客服：「陈先生您好，您是住在泉州街一号二楼，您家电话是23939889，

                                         
         您的公司电话是23113731，您的行动电话是0939956956，

                                               
          请问您现在是用哪一个电话呢？」 

                                                                 
顾客：「我家，为什么妳知道我所有的电话号码？」   

                                                                                
客服：「陈先生，因为我们有连线到『AICCRM系统』。」 

                                                      
顾客：「我想要一个海鲜披萨……」 

                                                                                                 
客服：「陈先生，海鲜披萨不适合您。」  

                                                                                         
顾客：「为什么？」  

                                                                                                              
客服：「根据您的医疗纪录，您有高血压和胆固醇偏高。」   

                                                                        
顾客：「那……妳们有什么可以推荐的？」  

                                                                                          
客服：「您可以试试我们的低脂健康披萨。」  

                                                                                       
顾客：「妳怎么知道我会喜欢吃这种的？」                                                                     
客服：「喔！您上星期一在中央图书馆借了一本《低脂健康食谱》。」

                                                                   
顾客：「哎呀！好……我要一个家庭号特大披萨，要多少钱？」

                                                                          
客服：「嗯，这个足够您一家十口吃，六百九十九元。」  

                                                                            
顾客：「可以刷卡吗？」                                                                                                      
客服：「陈先生，对不起，请您付现，因为您的信用卡已经刷爆了，     

                                        
         您现在还欠银行十万四千八百零七元，而且还不包括房贷利息。」

                                         顾客：「喔！那我先去附近的提款机领钱。」  

                                                                                     
客服：「陈先生，根据您的记录，您已经超过今日提款机提款限额。」   

                                                               
顾客：「算了！妳们直接把披萨送来吧，我这里有现金。妳们多久会送到？」   

                                                        
客服：「大约三十分钟，如果您不想等，可以自己骑车来。」 

                                                                       
顾客：「什么？！」 

                                                                                       客服：「根据『AICCRM系统』记录，您有一辆摩托车，车号是GY-7878。」

                                                               
顾客：「……＃@$%^&$%^&※！」 

                                                                               客服：「陈先生，请您说话小心一点。 

                                                                      
          您在八十九年四月一日用脏话侮辱警察，被判了十日拘役。」

                                            顾客：「………………」

                                                                                          客服：「请问还需要什么吗 ?」 

                                                                             顾客：「没有了，是不是有送三罐可乐？」

                                                                                         
客服：「是的！不过根据『AICCRM系统』记录，您有糖尿病…………」